Shipping Information
Shipping Information
At PawNest, we're committed to getting your order to you as quickly and reliably as possible. Please review our shipping details below so you know exactly what to expect.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Once your order has shipped, you will receive an email confirmation containing your tracking information.
Shipping Time
Standard Shipping: 7–12 business days after processing
Please note: Delivery timeframes are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, weather conditions, or carrier disruptions beyond our control.
Shipping Costs
Free Shipping: 100% Free shipping on all US orders
We believe giving your pet the best shouldn't come with excessive shipping costs — that's why we offer free shipping on qualifying orders.
Delivery Area
We currently ship to all 50 United States (excluding US territories). International shipping is not available at this time.
Order Tracking
Once your order has been dispatched, you will receive:
- An email confirmation with your tracking number
- A direct link to track your package in real time
- Status updates at each stage of the delivery journey
You can also track your order at any time by logging into your account on our website.
Address Accuracy
Please carefully verify your shipping address before completing your purchase. PawNest is not responsible for orders delivered to an incorrect address provided at checkout.
If you need to update your shipping address after placing an order, please contact us immediately at support@pawnesthq.com. We will do our best to make the change before your order is dispatched.
Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it, we recommend the following steps:
- Check with neighbours or building management
- Look around your delivery area — carriers sometimes leave packages in a safe, sheltered spot
- Allow up to 24 hours, as tracking updates can occasionally precede physical delivery
If your package still cannot be located after 24 hours, please contact us at support@pawnesthq.com and we will work with you to resolve the matter promptly.
Damaged Packages
In the unlikely event that your order arrives damaged, please take the following steps:
- Photograph the damaged packaging and product(s)
- Email us at support@pawnesthq.com within 48 hours of delivery
- We will arrange a replacement or issue a full refund — whichever you prefer
Contact Us
Have a question about your shipment? Our team is happy to help.
Email: support@pawnesthq.com
We typically respond within 24 hours, Monday–Friday.
Last Updated: April 2026