Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and Issues (Broken Products)
Please inspect your order upon reception and contact us immediately at support@pawnesthq.com if the item is defective, damaged, or if you receive the wrong item. 

For broken or damaged items, you do NOT need to mail the physical product back to us. Simply email us clear photos or a quick video of the damage within 30 days of delivery, and our team will gladly send you a 100% free replacement or a full refund.

Standard Returns & Administrative Address
For standard returns or official business inquiries, you can contact us: Vill. Naushehra, P/O. Gahlari, Distt. Gurdaspur (143526) Punjab, India.

Please contact our support team at support@pawnesthq.com before attempting to mail any physical packages back to us, as unauthorized mail sent to our administrative office cannot be processed.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and reviewed your request. If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.