Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return
To start a return, contact us at support@pawnesthq.com. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right. Please include photos of the damage when contacting us.

Exceptions / Non-Returnable Items
The following cannot be returned: perishable goods, custom or personalized products, personal care goods, hazardous materials, sale items, and gift cards.

Exchanges
We accept exchanges! The fastest way is to return your item and once accepted, make a new purchase for the replacement item.

Refunds
Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 5–7 business days. If more than 15 business days have passed since approval, contact us at support@pawnesthq.com.