Terms of service
OVERVIEW
Welcome to PawNest! The terms "we", "us" and "our" refer to PawNest. PawNest operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience. PawNest is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. PawNest reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until PawNest confirms acceptance. Please review your order carefully before submitting, as PawNest may be unable to accommodate cancellation requests after an order is accepted.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. Posted prices do not include taxes, shipping, or import duties unless otherwise expressly stated. You agree to provide current, complete and accurate purchase, payment, and account information for all purchases made at our store.
SECTION 5 - SHIPPING AND DELIVERY
All estimated delivery timelines (7-12 business days standard shipping) are provided clearly on our Shipping Policy page. We work closely with our trusted fulfillment and delivery partners to ensure your packages arrive safely and on time. If your package is significantly delayed, lost in transit, or arrives damaged, PawNest takes full responsibility for resolving the issue. Please reach out to our dedicated support team at support@pawnesthq.com so we can immediately arrange a 100% free replacement or a full refund.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by PawNest, its affiliates or licensors and are protected by copyright, trademark and other intellectual property laws.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. Please review carefully the third-party's policies and practices before you engage in any transaction.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
PawNest is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with PawNest. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and PawNest.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed directly on our dedicated Privacy Policy page.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content, you grant us a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such feedback in any medium for any purpose.
SECTION 12 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@pawnesthq.com or by mail at our administrative physical location:
Vill. Naushehra, P/O. gahlari, Distt. Gurdaspur (143526), Punjab, india